ng88 Privacy Policy

This Privacy Policy explains how ng88 ("ng88", "we", "us", "our") collects, uses, stores and protects the personal data of players and visitors who use the ng88 platform at ng88.bid. We take your privacy seriously and are committed to handling your personal data with care, transparency and respect.

ng88 is an online gaming platform serving players in Bangladesh. All services are provided in Bangladeshi Taka (BDT) and are accessible via mobile browser or the ng88 Android app. As part of operating a licensed gaming platform, ng88 is required to collect certain personal data to verify player identities, process payments and comply with anti-money laundering regulations.

By registering an account on ng88 or by continuing to use the ng88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please do not use the ng88 platform.

ng88 collects personal data in two ways: data you provide directly to us and data we collect automatically when you use the ng88 platform. We only collect data that is necessary for the purposes described in this Privacy Policy.

Data you provide directly to ng88:

• Full name and date of birth (for account registration and age verification)
• Mobile phone number (for account login and two-factor authentication)
• Email address (for account communications and support)
• Payment account details including bKash, Nagad or Rocket account numbers registered in your name
• Identity documents such as National ID card or passport (when requested for verification)
• Any information you provide when contacting ng88 customer support

Data collected automatically when you use ng88:

• Device information including device type, operating system and browser type
• IP address and approximate geographic location
• Session data including login times, pages visited and features used
• Transaction history including deposits, withdrawals, bets placed and game results
• Cookie and tracking data as described in Section 6 of this Privacy Policy

ng88 uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The main ways ng88 uses your personal data are:

• Account Management: To create and manage your ng88 player account, verify your identity and maintain accurate account records.
• Payment Processing: To process your deposits and withdrawals via bKash, Nagad and Rocket, and to maintain accurate transaction records.
• Customer Support: To respond to your enquiries, resolve disputes and provide assistance when you contact the ng88 support team.
• Legal Compliance: To comply with our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements and know-your-customer (KYC) obligations.
• Fraud Prevention and Security: To detect, investigate and prevent fraudulent activity, cheating, money laundering and other prohibited activities on the ng88 platform.
• Responsible Gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, and to provide appropriate support and intervention tools.
• Platform Improvement: To analyse how players use the ng88 platform and to improve the quality, performance and features of our services.
• Marketing Communications: To send you promotional offers, bonus notifications and platform updates — but only where you have opted in to receive such communications. You can opt out at any time.

ng88 processes your personal data on the following legal bases, depending on the specific purpose of the processing:

• Contractual Necessity: Processing that is necessary to fulfil our contract with you — for example, processing your deposits and withdrawals, managing your account and providing access to games on ng88.
• Legal Obligation: Processing that is required to comply with applicable laws and regulations, including AML laws, KYC requirements and gaming licence conditions.
• Legitimate Interests: Processing that is necessary for ng88's legitimate business interests, such as fraud prevention, platform security and improving our services — provided these interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, such as sending marketing communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

ng88 does not sell, rent or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

• Payment Processors: ng88 shares necessary payment data with bKash, Nagad and Rocket to process your deposits and withdrawals. These providers are bound by their own privacy policies and data protection obligations.
• Identity Verification Providers: ng88 may use third-party identity verification services to assist with KYC checks. These providers process your identity data solely for verification purposes and are contractually prohibited from using it for any other purpose.
• Gaming Software Providers: The game studios whose titles are available on ng88 — including Pragmatic Play and other certified providers — may receive limited technical data necessary to deliver their games. They do not receive your personal identity or payment data.
• Regulatory and Law Enforcement Authorities: ng88 will disclose your personal data to regulatory bodies, law enforcement agencies or courts where required to do so by law, or where we believe disclosure is necessary to protect the rights, property or safety of ng88, our players or the public.
• Business Transfers: In the event of a merger, acquisition or sale of all or part of ng88's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be protected throughout.

ng88 uses cookies and similar tracking technologies to improve your experience on the platform, maintain your session, remember your preferences and analyse how the platform is used. A cookie is a small text file stored on your device when you visit a website.

ng88 uses the following types of cookies:

• Essential Cookies: These are necessary for the ng88 platform to function. They enable core features such as account login, session management and security. You cannot opt out of essential cookies without affecting your ability to use ng88.
• Functional Cookies: These remember your preferences and settings on ng88, such as your preferred language and display options, to provide a more personalised experience.
• Analytics Cookies: These help ng88 understand how players use the platform — which pages are visited most, where players encounter difficulties and how the platform can be improved. Analytics data is aggregated and anonymised where possible.
• Marketing Cookies: These are used to deliver relevant promotional content to you based on your interests and activity on ng88. Marketing cookies are only set with your consent.

ng88 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction or alteration. Our security measures include:

• 256-bit SSL encryption for all data transmitted between your device and ng88 servers
• Encrypted storage of sensitive personal and financial data at rest
• Strict access controls ensuring that only authorised ng88 personnel can access personal data, and only to the extent necessary for their role
• Regular security audits and penetration testing of the ng88 platform
• 24/7 monitoring of ng88 systems for suspicious activity and potential security threats
• Two-factor authentication available for all ng88 player accounts
• Secure, encrypted backups of all data with regular testing of restoration procedures

While ng88 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also have a role to play in keeping your account secure — use a strong, unique password for your ng88 account and never share your login credentials with anyone.

ng88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting or reporting requirements. The specific retention periods that apply to different categories of data are:

• Account Data: Retained for the duration of your ng88 account and for five years after account closure, as required by gaming regulations and AML laws.
• Transaction Data: Retained for seven years after the date of the transaction, in accordance with financial record-keeping requirements.
• Identity Verification Documents: Retained for five years after account closure or the completion of the verification process, whichever is later.
• Customer Support Records: Retained for three years after the resolution of the relevant support interaction.
• Marketing Preferences: Retained until you withdraw your consent or request deletion.
• Technical and Usage Data: Retained for up to two years in identifiable form, after which it is anonymised or deleted.

When personal data is no longer required, ng88 securely deletes or anonymises it in accordance with our data destruction procedures. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for statistical and analytical purposes.

ng88 respects your rights over your personal data. Depending on applicable law, you may have the following rights in relation to the personal data ng88 holds about you:

The ng88 platform is strictly intended for adults aged 18 and above. ng88 does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any service on ng88.

If ng88 becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on ng88, please contact us immediately at [email protected] so we can investigate and take appropriate action.

ng88 uses age verification checks during the registration process and reserves the right to request proof of age at any time. Accounts that cannot confirm the player is 18 or older will be suspended pending verification.

ng88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or the services we offer. When we make changes, the updated Privacy Policy will be published on this page with a revised effective date at the top of the document.

For significant changes that materially affect how we use your personal data, ng88 will notify you by email or via an in-platform notification before the changes take effect. Your continued use of the ng88 platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

We recommend reviewing this Privacy Policy periodically to stay informed about how ng88 protects your data. If you have any questions about changes to this policy, please contact us at [email protected].

If you have any questions, concerns or requests relating to this Privacy Policy or the way ng88 handles your personal data, please get in touch with the ng88 privacy team. We are committed to addressing all privacy enquiries promptly and transparently.

For data subject rights requests — such as access, rectification or erasure requests — please include your full name and registered mobile number so we can verify your identity before processing your request. ng88 will fulfil all verified requests within 30 days of receipt.

If you are not satisfied with how ng88 has handled your privacy concern, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. ng88 encourages you to contact us first so we have the opportunity to resolve your concern directly.